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Terms and Conditions

Last Updated on 05.06.2025

1. Introduction

Welcome to James Zenelli ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of this website (the "Website") and our services, including the purchase of luxury products.

By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

2. General Provisions

2.1 Acceptance of Terms
By using our Website, you agree to comply with these Terms and any applicable laws and regulations.

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2.2 Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Website, and continued use after changes constitutes acceptance.

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2.3 Additional Policies
Your use of our services is also subject to our Privacy Policy and Cookie Policy, which govern how we collect and process personal data.

3. Eligibility and Account Registration

3.1 Eligibility
To use our Website and make a purchase, you must:

  • Be at least 18 years old or the legal age in your jurisdiction.

  • Have the legal capacity to enter into a binding agreement.

  • Use our services for personal, non-commercial purposes.
     

3.2 Account Registration
When creating an account, you must provide accurate and complete information, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Secure password
     

3.3 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of unauthorized access or security breaches.

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3.4 Account Suspension or Termination
We reserve the right to suspend or terminate accounts for violations of these Terms, fraudulent activities, or unauthorized use of our services.

4. Orders and Payments

4.1 Order Process

  • Orders are subject to product availability and approval.

  • After placing an order, you will receive a confirmation email. However, this does not constitute order acceptance.

  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity.
     

4.2 Payment Methods
We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard, AMEX)

  • PayPal

  • Other secure third-party payment gateways
     

4.3 Pricing & Taxes

  • Prices are listed in CHF (Swiss Francs), USD (US Dollars)  EUR (Euros)  and include applicable taxes unless stated otherwise.

  • International orders may be subject to customs duties or import taxes, which are the buyer's responsibility.
     

4.4 Order Cancellations & Modifications

  • Orders can only be modified or canceled before shipment.

  • If an order is already shipped, customers must follow the Returns & Refunds Policy.

5. Intellectual Property

5.1 Ownership of Content
All content on our Website, including logos, images, text, graphics, and software, is owned by James Zenelli or licensed to us.
 

5.2 Restrictions on Use
You may not:

  • Copy, distribute, or reproduce our content without written permission.

  • Use our trademarks, brand name, or copyrighted materials for commercial purposes.

6. Prohibited Activities

By using our Website, you agree not to:

  • Engage in fraudulent, illegal, or unauthorized activities.

  • Distribute viruses, malware, or spam.

  • Interfere with Website operations or attempt hacking.

  • Misrepresent your identity or attempt unauthorized access.
     

Violations may result in account termination and legal action.

7. Limitation of Liability

7.1 No Warranty
We provide our services "as is" and do not guarantee:

  • Uninterrupted or error-free Website access.

  • That products will meet personal expectations.

  • That our Website is free from viruses or security threats.
     

7.2 Limitation of Damages
James Zenelli is not liable for:

  • Indirect, incidental, or consequential damages.

  • Loss of profits, data, or business due to Website use.

  • Any damages exceeding the total amount paid for the disputed product.

8. Indemnification

You agree to indemnify and hold James Zenelli harmless from claims, damages, or losses resulting from:

  • Your violation of these Terms.

  • Misuse of our Website or services.

  • Any third-party claims arising from your actions.

9. Governing Law & Dispute Resolution

9.1 Governing Law
These Terms are governed by the laws of Switzerland, without regard to conflict of law principles.
 

9.2 Dispute Resolution

  • Any disputes shall first be resolved through negotiation.

  • If unresolved, disputes will be settled through binding arbitration in Switzerland, except where prohibited by law.

10. Force Majeure

We are not liable for delays or failures due to unforeseen circumstances, including:

  • Natural disasters

  • War, terrorism, or civil unrest

  • Cyber-attacks or system failures

11. Termination of Use

We may suspend or terminate access to our Website due to:

  • Violation of these Terms

  • Suspected fraud or misuse of our services

Upon termination, all rights to use our Website immediately cease.

12. Changes to These Terms

We may update these Terms periodically. Continued use of our Website after updates constitutes acceptance of the revised Terms.

13. Contact Us

For any questions regarding these Terms, contact us here. Thank you for shopping with James Zenelli.

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