Privacy Policy
Last Revised on 05.06.2025
1. Introduction
Welcome to James Zenelli ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (this website), and when you interact with our services, including purchases, subscriptions, and customer interactions.
By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
2. Information We Collect
We collect different types of personal data to provide and improve our luxury shopping experience.
2.1 Information You Provide to Us
-
Account Registration: When you create an account, we collect your name, email address, phone number, shipping and billing addresses, and password.
-
Order & Payment Information: When making a purchase, we collect your payment details, such as credit/debit card information, billing address, and transaction details. Payments are securely processed by third-party payment gateways.
-
Customer Support: If you contact us for inquiries or support, we collect your name, email, phone number, and the content of your communication.
-
Newsletter & Marketing Subscriptions: If you subscribe to our newsletters or promotional communications, we collect your name, email address, and preferences.
-
Luxury Concierge & Special Services: If you use our bespoke shopping services, we may collect additional preferences, such as brand interests, luxury categories, and other customization details.
2.2 Information Automatically Collected
When you visit our Website, we may automatically collect:
-
Device & Browser Information: IP address, browser type, operating system, and device identifiers.
-
Usage Data: Pages visited, time spent on the Website, interactions with content, and browsing preferences.
-
Cookies & Tracking Technologies: We use cookies, web beacons, and tracking pixels to personalize content, enhance user experience, and analyze Website traffic. See our Cookie Policy for more details.
2.3 Information from Third Parties
We may receive information from third-party sources, such as:
-
Social Media Login: If you register or log in via Google, Facebook, or Apple, we collect your name, email, and profile picture.
-
Marketing & Analytics Partners: We receive insights from Google Analytics, Facebook Ads, and similar platforms for ad targeting and Website performance improvements.
3. How We Use Your Information
We use collected information to:
-
Process Transactions: Fulfill orders, process payments, and manage shipments.
-
Provide Customer Support: Address inquiries, returns, and other customer service needs.
-
Personalize Your Experience: Recommend luxury products based on browsing behavior and preferences.
-
Enhance Security: Detect fraud, prevent unauthorized access, and protect against data breaches.
-
Improve Our Services: Analyze trends, monitor Website performance, and optimize user experience.
-
Send Marketing & Promotional Messages: Inform you about exclusive luxury deals, promotions, and upcoming collections (with your consent).
-
Comply with Legal Obligations: Meet tax, legal, and regulatory requirements.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following situations:
4.1 With Trusted Service Providers
We partner with third-party vendors who assist us in running our business, including:
-
Payment Processors: Wix Payments, PayPal, and others for secure transactions.
-
Shipping & Logistics Partners: FedEx, DHL, UPS, etc. and other couriers for order fulfillment.
-
Marketing & Advertising Platforms: Google Ads, Facebook Ads, Instagram Ads, TikTok Ads and other for targeted promotions.
-
Cloud Storage & IT Providers: Hosting services like AWS or Google Cloud for secure data storage.
4.2 Legal Compliance & Protection
We may disclose information if required by law, legal processes, or to protect James Zenelli’s rights, customers, and business operations.
4.3 Business Transfers
If James Zenelli undergoes a merger, acquisition, or sale, your information may be transferred as part of the business transition.
5. Your Rights & Choices
5.1 General Rights
Depending on your location, you may have the following rights:
-
Access: Request a copy of your personal data.
-
Correction: Update inaccurate or incomplete information.
-
Deletion: Request data deletion (subject to legal retention policies).
-
Restriction: Limit how we use your data.
-
Objection: Object to data processing for marketing or other purposes.
5.2 GDPR Rights (For EU/EEA Users)
If you are in the European Union (EU) or European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
-
Right to Withdraw Consent: If you previously consented to data processing, you can withdraw it at any time.
-
Data Portability: Request a digital copy of your data in a structured format.
To exercise your rights, contact us here
6. Data Security
We implement strict security measures to protect your data, including:
-
SSL Encryption: Secure data transmission during transactions.
-
Access Controls: Restricted access to sensitive information.
7. Data Retention
We retain personal data only as long as necessary for business, legal, or tax purposes. Once no longer required, we securely delete or anonymize your data.
8. International Data Transfers
As a global luxury platform, we may transfer data internationally, including to servers in the United States, Europe, and other locations. We comply with GDPR, CCPA, and other applicable laws regarding cross-border data transfers.
9. Third-Party Links & Services
Our Website may contain links to third-party websites (e.g., brand partners, social media). We are not responsible for their privacy policies. We encourage you to review their privacy policies before interacting with them.
10. Updates to This Privacy Policy
We may update this policy periodically to reflect legal changes or new business practices. The latest version will always be posted on our Website with the updated “Last Revised” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us here. Thank you for trusting James Zenelli for your luxury shopping experience.