top of page

Shipping Policy

Last Updated on 05.06.2025

1. Introduction

At James Zenelli, we are dedicated to providing a seamless and high-end shopping experience. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important shipping-related details.
By placing an order with James Zenelli, you acknowledge and agree to the terms outlined in this policy. We strive to ensure that all shipments arrive safely and on time, using trusted courier services. However, shipping times may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
 

For any questions regarding shipping, feel free to contact us here.

2. General Shipping Information

2.1 Shipping Regions
We offer worldwide shipping to most locations. However, some restrictions may apply due to customs regulations or carrier limitations.
 
2.2 Processing Time

  • Orders are typically processed within 4 business days (excluding weekends and holidays).

  • During peak seasons or high-demand periods, processing times may be extended.
     

2.3 Order Confirmation
Once an order is placed, you will receive a confirmation email with:

  • Your order details

  • Estimated processing time

  • Shipping method selection
     

Once your order has been shipped, you will receive a tracking number (depending on availably from carrier) to monitor delivery status.

3. Shipping Methods & Estimated Delivery Times

We offer two shipping methods: Standard Shipping and Express Shipping. Estimated delivery times vary based on your location and will be displayed at checkout before completing your purchase.

For Express Shipping, we partner with premium carriers such as DHL, FedEx, and UPS to ensure secure and reliable deliveries. Please note that shipping times are estimates and may be affected by factors such as customs processing, carrier delays, or weather conditions.

4. Shipping Costs & Fees

4.1 Shipping Charges

  • Shipping costs depend on destination, package weight, and selected shipping method.

  • The exact shipping cost will be calculated at checkout before payment.
     

4.2 Customs Duties & Import Taxes

  • International orders may be subject to customs fees, duties, or VAT, which are the buyer’s responsibility.

  • We are not responsible for additional charges imposed by customs authorities.

5. Tracking & Order Updates

5.1 Tracking Your Order
Once your order is shipped, you will receive a tracking number (depending on availability of carrier) via email, which can be used to monitor delivery progress through our carrier partners.
 
5.2 Delivery Notifications
You will receive updates, including:

  • Order shipped confirmation

  • Delivery status updates

  • Out-for-delivery & delivery confirmation

6. Delivery Conditions

6.1 Signature Requirements

  • Some luxury and high-value orders may require a signature upon delivery for security purposes.

  • If you are unavailable, the courier may attempt redelivery or leave instructions for pickup.
     

6.2 Failed Deliveries & Incorrect Addresses

  • Failed Deliveries: If a package is undeliverable due to an incorrect address or multiple failed attempts, it may be returned to us.

  • Incorrect Address: Customers are responsible for providing an accurate shipping address. We are not liable for misdeliveries caused by incorrect details.

7. Lost, Stolen, or Damaged Packages

7.1 Lost Packages
If your package does not arrive within the estimated delivery time, please contact us here. We will work with the carrier to resolve the issue.
 
7.2 Stolen or Missing Packages

  • If tracking shows that your order was delivered, but you have not received it, check with neighbors, security, or building management.

  • If the package is still missing, file a claim with the carrier and notify us immediately.
     

7.3 Damaged Shipments

  • If you receive a damaged package, take photos of the packaging and items immediately and contact us here within 24 hours.

  • We will assess the damage and provide a replacement or refund if eligible.

8. Special Delivery Requests

8.1 Gift Wrapping & Special Packaging
We offer premium gift wrapping and customized packaging upon request. Please contact us here for further information.
 
8.2  Hold for Pickup
Certain carriers allow packages to be held at local pickup points for added security. Contact us to arrange this option.

9. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Country-specific regulations (e.g., import restrictions on luxury goods, exotic materials, or high-value items).

  • Carrier limitations (e.g., PO boxes, military addresses, or remote areas).

  • Prohibited items (Certain materials may require special permits for shipping).
     

For specific shipping inquiries, contact us here.

10. Changes to This Policy

We may update our Shipping Policy periodically to reflect changes in regulations, carrier services, or business operations. Any changes will be posted on this page, and continued use of our Website signifies acceptance.

11. Contact Us

For shipping-related inquiries, contact us here. Thank you for choosing  James Zenelli for your luxury shopping experience.

bottom of page